Terms of Service

Lift Notes is operated by Joy Sent Advents.

You pick a package and a start date, invite the people who love your recipient, and we deliver one note a day for the number of days you chose. Payment is taken up front. A full refund is available any time before the first note goes out; once sending has started the gift is underway and cannot be refunded.

Each Lift Notes gift is one of these packages:

• Simple — $24.99, up to 15 days of notes.
• Celebration — $29.99, up to 30 days of notes.
• Celebration + Video — $34.99, up to 30 days of notes, plus your own video message on Day 1.
• Premium · Snail mail — $75, including 12 printed days and $5 for each extra day up to 30. Printed cards are mailed within the USA only.

Prices can change for new gifts. A gift you have already paid for keeps the price and the days you bought.

Payment is collected through Stripe when you finish setting up your gift. Your gift becomes active once the payment is confirmed. We do not store your card number.

Before the first note is sent: email us and we will refund the full amount.

Once sending has started: there is no refund. The notes have already been written by your invited people and delivered, and the work is done. If a note or photo fails to appear, or a printed gift does not arrive, tell us and we will fix it or make it right.

You choose the start date. You only need the first day's note ready to begin — the rest of your invited people can keep adding theirs while the gift is already running. If a day arrives with no note yet, the recipient still gets their card with the extras you chose.

Digital gifts arrive as a text message with a link to that day's card. We send on the schedule you set, but we do not control a phone carrier's network, so a message can be delayed or blocked on their end. Printed gifts are prepared and posted daily; the postal service decides how long delivery takes, and several days of cards can arrive together.

Printed gifts are available within the United States only. You give us the recipient's mailing address at checkout. We use it solely to print and mail that gift, and we do not show it to contributors or include it in the recipient's card.

Your invitation link lets anyone who has it add a note to your gift. Keep it with the people you meant to invite. Contributors are not asked for an account, and their notes and photos are shown to your recipient as part of the gift.

Contributors may buy a gift card themselves from a retailer such as Amazon, Target, Starbucks, or Walmart and attach the link to their note. That purchase is between the contributor and that store. Lift Notes does not sell gift cards, does not process that payment, and is not responsible for a card that does not work.

Lift Notes text messages are sent by Joy Sent Advents. Message and data rates may apply.

Gift givers share a separate approval link with the recipient themselves. The recipient must approve automated texts to their own number before Lift Notes sends any daily cards or the closing message. SMS consent is optional and not a condition of purchase. Expect one card link per day for the selected number of days, plus one closing message. The recipient can decline or stop texts on the approval page, reply STOP to end messages, or HELP for help. Message and data rates may apply. Declining texts does not activate another delivery method automatically; contact us to discuss the gift or a refund under the refund terms above.

You keep ownership of everything you write and upload. You give us permission to display it inside the gift you created, and to print and mail it if you bought a printed gift. Please keep the content kind and lawful: nothing hateful, harassing, explicit, or belonging to someone else without their say-so. We may remove content that breaks those rules or that we are asked to remove by the person it is about.

Keep your sign-in details private. You are responsible for activity on your account, so tell us right away if you think someone else got in.

We can change how the service works, and we will tell gift givers with a gift in progress if a change affects them. You can stop using Lift Notes at any time; email us to delete your account and your gifts.

Lift Notes is provided as it is, without warranties beyond what we promise here. If something goes wrong, our responsibility is limited to the amount you paid for that gift. We are not liable for a carrier's delayed text, a postal delay, or something a contributor chose to write.

Questions, refunds, or a problem with a gift: email Liftnotescustomercare@gmail.com.